:root{color-scheme:light;--bg:#f7f4ef;--surface:#fffefb;--surface-2:#fbf8f3;--ink:#221d19;--ink-2:#5c554d;--muted:#8d857a;--hairline:#e6e0d6;--track:#efeae1;--accent:#b8420f;--accent-ink:#fff;--accent-soft:#f3e0d4;--celular-soft:#e3ecf8;--celular-ink:#1f4f8f;--good:#0ca30c;--good-text:#006300;--warn:#fab219;--warn-text:#7a5200;--crit:#d03b3b;--crit-text:#a12626;--chip-good:#e3f2e3;--chip-warn:#faf0d6;--chip-crit:#f8e2e2;--sombra:0 8px 30px rgba(34,29,25,.14)}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){color-scheme:dark;--bg:#141110;--surface:#1d1917;--surface-2:#191614;--ink:#f4f0ea;--ink-2:#c0b8ad;--muted:#8d857a;--hairline:#332d29;--track:#2a2521;--accent:#e0713a;--accent-ink:#1a0f09;--accent-soft:#3a251a;--celular-soft:#1c2a3d;--celular-ink:#9cc2f2;--good-text:#3fbf3f;--warn-text:#e0b45a;--crit:#e05252;--crit-text:#e57575;--chip-good:#1d2e1d;--chip-warn:#332a16;--chip-crit:#361d1d;--sombra:0 8px 30px rgba(0,0,0,.5)}}
:root[data-theme="dark"]{color-scheme:dark;--bg:#141110;--surface:#1d1917;--surface-2:#191614;--ink:#f4f0ea;--ink-2:#c0b8ad;--muted:#8d857a;--hairline:#332d29;--track:#2a2521;--accent:#e0713a;--accent-ink:#1a0f09;--accent-soft:#3a251a;--celular-soft:#1c2a3d;--celular-ink:#9cc2f2;--good-text:#3fbf3f;--warn-text:#e0b45a;--crit:#e05252;--crit-text:#e57575;--chip-good:#1d2e1d;--chip-warn:#332a16;--chip-crit:#361d1d;--sombra:0 8px 30px rgba(0,0,0,.5)}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);font-family:"Archivo",system-ui,-apple-system,"Segoe UI",sans-serif;font-size:15px;line-height:1.45;-webkit-font-smoothing:antialiased}
h1,h2,h3{font-family:"Bricolage Grotesque","Archivo",sans-serif;letter-spacing:-.01em;margin:0}
button,input,select,textarea{font:inherit;color:inherit}
a{color:var(--accent)}
.muted{color:var(--muted)}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}

/* ---------- botões e campos ---------- */
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--hairline);background:var(--surface);color:var(--ink);padding:7px 12px;border-radius:10px;cursor:pointer;font-size:14px;font-weight:500;white-space:nowrap;text-decoration:none}
.btn:hover{background:var(--surface-2)}
.btn:focus-visible,.campo:focus-visible,.icone:focus-visible{outline:2px solid var(--accent);outline-offset:1px}
.btn.prim{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.prim:hover{filter:brightness(1.08)}
.btn.perigo{color:var(--crit-text)}
.btn.peq{padding:4px 9px;font-size:13px;border-radius:8px}
.btn:disabled{opacity:.55;cursor:default}
.icone{border:0;background:transparent;width:34px;height:34px;border-radius:9px;display:inline-grid;place-items:center;cursor:pointer;color:var(--ink-2);font-size:17px}
.icone:hover{background:var(--track);color:var(--ink)}
.campo{width:100%;border:1px solid var(--hairline);background:var(--surface);border-radius:10px;padding:8px 11px;outline:none}
.campo:focus{border-color:var(--accent)}
textarea.campo{resize:vertical;min-height:70px}
label.rot{display:block;font-size:13px;color:var(--ink-2);margin:12px 0 4px}
.linha{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.chip{display:inline-flex;align-items:center;gap:5px;font-size:12px;padding:2px 8px;border-radius:999px;background:var(--track);color:var(--ink-2);white-space:nowrap;max-width:100%;overflow:hidden;text-overflow:ellipsis}
.chip .bola{width:8px;height:8px;border-radius:50%;flex:none}
.chip.good{background:var(--chip-good);color:var(--good-text)}
.chip.warn{background:var(--chip-warn);color:var(--warn-text)}
.chip.crit{background:var(--chip-crit);color:var(--crit-text)}
.chip.acc{background:var(--accent-soft);color:var(--accent)}
.badge{min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:var(--accent);color:var(--accent-ink);font-size:12px;font-weight:600;display:inline-grid;place-items:center}

/* ---------- login ---------- */
.login{min-height:100%;display:grid;place-items:center;padding:24px}
.login form{width:min(380px,100%);background:var(--surface);border:1px solid var(--hairline);border-radius:18px;padding:28px}
.login h1{font-size:26px}
.login .erro{color:var(--crit-text);font-size:14px;min-height:20px;margin-top:10px}
.marca{display:flex;align-items:center;gap:10px}
.marca .logo{width:30px;height:30px;border-radius:9px;background:var(--accent);display:grid;place-items:center;color:#fff;font-weight:700;font-family:"Bricolage Grotesque",sans-serif}

/* ---------- casca ---------- */
.casca{height:100dvh;display:grid;grid-template-rows:54px 1fr}
.topo{display:flex;align-items:center;gap:14px;padding:0 14px;background:var(--surface);border-bottom:1px solid var(--hairline)}
.topo nav{display:flex;gap:2px;margin-left:8px}
.topo nav a{color:var(--ink-2);text-decoration:none;padding:7px 12px;border-radius:9px;font-weight:500;font-size:14px}
.topo nav a:hover{background:var(--track);color:var(--ink)}
.topo nav a[aria-current="page"]{background:var(--accent-soft);color:var(--accent)}
.topo .dir{margin-left:auto;display:flex;align-items:center;gap:8px}
.conexao{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--ink-2)}
.conexao .bola{width:9px;height:9px;border-radius:50%;background:var(--muted)}
.conexao.open .bola{background:var(--good)}
.conexao.connecting .bola{background:var(--warn)}
.conexao.close .bola,.conexao.erro .bola,.conexao.inexistente .bola{background:var(--crit)}
.menu-eu{position:relative}
.pop{position:absolute;right:0;top:calc(100% + 6px);background:var(--surface);border:1px solid var(--hairline);border-radius:12px;box-shadow:var(--sombra);padding:6px;min-width:230px;z-index:30}
.pop button,.pop label{display:flex;width:100%;align-items:center;gap:8px;text-align:left;border:0;background:transparent;padding:8px 10px;border-radius:8px;cursor:pointer;font-size:14px}
.pop button:hover,.pop label:hover{background:var(--track)}
.pop hr{border:0;border-top:1px solid var(--hairline);margin:4px 0}
.av{width:36px;height:36px;border-radius:50%;flex:none;display:grid;place-items:center;font-weight:600;font-size:14px;color:#fff}
.av.peq{width:30px;height:30px;font-size:12px}
main{min-height:0;overflow:hidden}

/* ---------- caixa de entrada ---------- */
.inbox{height:100%;display:grid;grid-template-columns:minmax(300px,370px) 1fr;min-height:0}
.inbox.com-info{grid-template-columns:minmax(300px,370px) 1fr 320px}
.lista{border-right:1px solid var(--hairline);background:var(--surface);display:flex;flex-direction:column;min-height:0}
.lista-topo{padding:12px 12px 8px;display:grid;gap:8px;border-bottom:1px solid var(--hairline)}
.abas{display:flex;background:var(--track);border-radius:11px;padding:3px}
.abas button{flex:1;border:0;background:transparent;padding:6px 6px;border-radius:9px;cursor:pointer;font-size:13.5px;color:var(--ink-2);display:inline-flex;align-items:center;justify-content:center;gap:5px}
.abas button[aria-pressed="true"]{background:var(--surface);color:var(--ink);font-weight:600;box-shadow:0 1px 2px rgba(0,0,0,.08)}
.abas .n{font-size:12px;color:var(--muted);font-weight:500}
.filtros-lista{display:flex;gap:6px;flex-wrap:wrap}
.filtros-lista button{border:1px solid var(--hairline);background:var(--surface);border-radius:999px;padding:3px 10px;font-size:13px;cursor:pointer;color:var(--ink-2)}
.filtros-lista button[aria-pressed="true"]{border-color:var(--accent);color:var(--accent);background:var(--accent-soft)}
.itens{list-style:none;margin:0;padding:0;overflow-y:auto;flex:1}
.it{display:grid;grid-template-columns:auto 1fr auto;gap:10px;padding:11px 12px;border-bottom:1px solid var(--hairline);cursor:pointer;align-items:start}
.it:hover{background:var(--surface-2)}
.it[aria-current="true"]{background:var(--accent-soft)}
.it .nome{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.it .prev{color:var(--ink-2);font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.it .meta{display:flex;gap:5px;flex-wrap:wrap;margin-top:5px}
.it .lado{display:flex;flex-direction:column;align-items:flex-end;gap:5px;font-size:12px;color:var(--muted)}
.it .meio{min-width:0}
.vazio-lista{padding:30px 18px;text-align:center;color:var(--muted)}

/* ---------- conversa ---------- */
.chat{display:flex;flex-direction:column;min-height:0;background:var(--bg)}
.chat-vazio{margin:auto;text-align:center;color:var(--muted);padding:24px}
.chat-vazio h2{color:var(--ink);font-size:20px;margin-bottom:6px}
.chat-topo{display:flex;align-items:center;gap:10px;padding:9px 14px;background:var(--surface);border-bottom:1px solid var(--hairline);min-height:60px}
.chat-topo .quem{min-width:0;flex:1}
.chat-topo .quem b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat-topo .quem span{font-size:13px;color:var(--ink-2)}
.chat-topo .acoes{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.voltar{display:none}
.faixa-etq{display:flex;gap:6px;flex-wrap:wrap;padding:7px 14px;background:var(--surface);border-bottom:1px solid var(--hairline)}
.msgs{flex:1;overflow-y:auto;padding:16px 18px 10px;display:flex;flex-direction:column;gap:6px}
.dia{align-self:center;font-size:12px;color:var(--muted);background:var(--surface);border:1px solid var(--hairline);padding:2px 10px;border-radius:999px;margin:10px 0 4px}
.msg{max-width:min(620px,78%);padding:7px 11px 5px;border-radius:14px;position:relative;word-wrap:break-word;white-space:pre-wrap;box-shadow:0 1px 1px rgba(0,0,0,.04)}
.msg.cliente{align-self:flex-start;background:var(--surface);border:1px solid var(--hairline);border-top-left-radius:4px}
.msg.atendente{align-self:flex-end;background:var(--accent-soft);border-top-right-radius:4px}
.msg.celular{align-self:flex-end;background:var(--celular-soft);border-top-right-radius:4px}
.msg.nota{align-self:center;background:var(--chip-warn);border:1px dashed var(--warn);max-width:min(560px,90%)}
.msg.sistema{align-self:center;background:transparent;box-shadow:none;font-size:12.5px;color:var(--muted);padding:2px 8px;text-align:center}
.msg .autor{font-size:12px;font-weight:600;color:var(--accent);margin-bottom:2px;white-space:normal}
.msg.celular .autor{color:var(--celular-ink)}
.msg.nota .autor{color:var(--warn-text)}
.msg .rodape{display:flex;gap:6px;justify-content:flex-end;align-items:center;font-size:11.5px;color:var(--muted);margin-top:2px;white-space:nowrap}
.msg .st-lida{color:#2a78d6}
.msg .st-erro{color:var(--crit-text);font-weight:600}
.msg img.midia{display:block;max-width:100%;max-height:340px;border-radius:9px;margin:2px 0 4px;cursor:zoom-in;background:var(--track)}
.msg img.figurinha{max-width:150px;background:transparent}
.msg video{max-width:100%;max-height:340px;border-radius:9px;display:block;margin:2px 0 4px}
.msg audio{width:260px;max-width:100%;display:block;margin:2px 0}
.msg .doc{display:flex;align-items:center;gap:8px;padding:8px 10px;border-radius:9px;background:var(--track);text-decoration:none;color:var(--ink);margin:2px 0 4px;white-space:normal}
.mais-antigas{align-self:center}

/* ---------- composer ---------- */
.composer{background:var(--surface);border-top:1px solid var(--hairline);padding:10px 12px;position:relative}
.composer .aviso{font-size:13px;color:var(--ink-2);margin-bottom:8px;display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.composer .caixa{display:flex;gap:8px;align-items:flex-end}
.composer textarea{flex:1;resize:none;min-height:42px;max-height:180px;border:1px solid var(--hairline);border-radius:12px;padding:10px 12px;background:var(--bg);outline:none;line-height:1.4}
.composer textarea:focus{border-color:var(--accent)}
.composer.modo-nota textarea{background:var(--chip-warn);border-color:var(--warn)}
.composer .anexo{display:flex;align-items:center;gap:8px;font-size:13px;margin-bottom:8px;background:var(--track);padding:6px 10px;border-radius:9px}
.nota-tg{font-size:13px;display:inline-flex;align-items:center;gap:5px;color:var(--ink-2);cursor:pointer;user-select:none}
.rapidas{position:absolute;left:12px;right:12px;bottom:calc(100% + 4px);background:var(--surface);border:1px solid var(--hairline);border-radius:12px;box-shadow:var(--sombra);max-height:260px;overflow-y:auto;z-index:20;padding:4px}
.rapidas button{display:block;width:100%;text-align:left;border:0;background:transparent;padding:8px 10px;border-radius:8px;cursor:pointer}
.rapidas button[aria-selected="true"],.rapidas button:hover{background:var(--accent-soft)}
.rapidas b{color:var(--accent)}
.rapidas span{display:block;font-size:13px;color:var(--ink-2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.finalizada-bar{padding:14px;background:var(--surface);border-top:1px solid var(--hairline);display:flex;gap:10px;align-items:center;justify-content:center;flex-wrap:wrap;color:var(--ink-2);font-size:14px}

/* ---------- painel lateral ---------- */
.info{border-left:1px solid var(--hairline);background:var(--surface);overflow-y:auto;padding:16px}
.info h3{font-size:15px;margin:18px 0 8px}
.info h3:first-child{margin-top:0}
.info .hist{list-style:none;padding:0;margin:0;font-size:13px;color:var(--ink-2)}
.info .hist li{padding:5px 0;border-bottom:1px solid var(--hairline)}
.info .hist time{display:block;font-size:12px;color:var(--muted)}
.ant{display:block;width:100%;text-align:left;border:1px solid var(--hairline);background:var(--surface-2);border-radius:9px;padding:7px 10px;margin-bottom:6px;cursor:pointer;font-size:13px}

/* ---------- modal ---------- */
.fundo{position:fixed;inset:0;background:rgba(20,17,16,.45);display:grid;place-items:center;z-index:50;padding:16px}
.modal{background:var(--surface);border-radius:16px;width:min(460px,100%);max-height:90dvh;overflow-y:auto;padding:22px;box-shadow:var(--sombra)}
.modal h2{font-size:20px;margin-bottom:4px}
.modal .botoes{display:flex;gap:8px;justify-content:flex-end;margin-top:18px}
.etq-lista{display:grid;gap:6px;margin-top:10px}
.etq-lista label{display:flex;align-items:center;gap:8px;padding:6px 8px;border-radius:8px;cursor:pointer}
.etq-lista label:hover{background:var(--track)}

/* ---------- páginas (cadastros, conexão, painel) ---------- */
.pagina{height:100%;overflow-y:auto}
.pagina .wrap{max-width:1080px;margin:0 auto;padding:26px 20px 64px}
.pagina h1{font-size:28px}
.sub{color:var(--ink-2);margin:6px 0 0}
.tabs{display:flex;gap:4px;margin:18px 0 14px;flex-wrap:wrap}
.tabs a{text-decoration:none;color:var(--ink-2);padding:7px 14px;border-radius:999px;background:var(--track);font-size:14px}
.tabs a[aria-current="page"]{background:var(--ink);color:var(--bg)}
.card{background:var(--surface);border:1px solid var(--hairline);border-radius:16px;padding:20px 22px;margin-top:16px}
table{width:100%;border-collapse:collapse;font-size:14px;margin-top:10px}
th{text-align:left;font-weight:600;color:var(--ink-2);font-size:12.5px;border-bottom:1px solid var(--hairline);padding:8px 10px 8px 0}
td{border-bottom:1px solid var(--hairline);padding:8px 10px 8px 0;vertical-align:middle}
td.num,th.num{text-align:right;font-variant-numeric:tabular-nums}
.tbl{overflow-x:auto}
.cores{display:flex;gap:6px;flex-wrap:wrap}
.cores button{width:26px;height:26px;border-radius:50%;border:2px solid transparent;cursor:pointer}
.cores button[aria-pressed="true"]{border-color:var(--ink)}
.checks{display:flex;gap:10px;flex-wrap:wrap}
.checks label{display:inline-flex;gap:6px;align-items:center;font-size:14px}
.qr{display:grid;place-items:center;background:#fff;border-radius:14px;padding:14px;width:fit-content;margin-top:14px}
.qr img{width:260px;height:260px;image-rendering:pixelated}

/* ---------- avisos ---------- */
#avisos{position:fixed;bottom:18px;left:50%;transform:translateX(-50%);display:grid;gap:8px;z-index:60;width:min(420px,calc(100% - 32px))}
.aviso-t{background:var(--ink);color:var(--bg);padding:10px 14px;border-radius:12px;box-shadow:var(--sombra);font-size:14px}
.aviso-t.erro{background:var(--crit);color:#fff}

/* ---------- painel de métricas ---------- */
.filtros{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin:22px 0 18px}
.seg{display:inline-flex;background:var(--track);border-radius:999px;padding:3px}
.seg button{border:0;background:transparent;color:var(--ink-2);padding:6px 14px;border-radius:999px;cursor:pointer;font-size:14px}
.seg button[aria-pressed="true"]{background:var(--surface);color:var(--ink);font-weight:600;box-shadow:0 1px 2px rgba(0,0,0,.08)}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px}
.kpi{background:var(--surface);border:1px solid var(--hairline);border-radius:14px;padding:14px 16px}
.kpi .l{font-size:13px;color:var(--ink-2)}
.kpi .v{font-size:28px;font-weight:600;line-height:1.2;margin-top:4px}
.kpi .d{font-size:12.5px;color:var(--muted);margin-top:2px}
.kpi.hero{grid-column:span 2;background:var(--accent-soft);border-color:transparent}
.kpi.hero .v{font-size:48px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.leitura{margin:10px 0 0;padding-left:18px}
.leitura li{margin:4px 0}
.hbars{margin-top:14px;display:grid;gap:8px}
.hrow{display:grid;grid-template-columns:minmax(72px,30%) 1fr;align-items:center;gap:12px;font-size:14px}
.hrow .n{color:var(--ink-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.htrack{height:20px;display:flex;align-items:center;gap:8px}
.hbar{height:20px;background:var(--accent);border-radius:0 4px 4px 0;min-width:2px}
.hbar:hover,.hbar:focus-visible,.col:hover .cbar,.col:focus-visible .cbar{filter:brightness(1.15);outline:none}
.hval{font-size:13px;color:var(--ink-2);font-variant-numeric:tabular-nums;white-space:nowrap}
.cols{margin-top:16px;display:flex;align-items:flex-end;gap:2px;height:170px;border-bottom:1px solid var(--hairline);padding-top:18px}
.col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;position:relative}
.cbar{width:100%;max-width:24px;background:var(--accent);border-radius:4px 4px 0 0}
.cap{position:absolute;font-size:12px;color:var(--ink-2)}
.xlab{display:flex;gap:2px;font-size:11.5px;color:var(--muted);margin-top:4px}
.xlab span{flex:1;text-align:center;white-space:nowrap;overflow:hidden}
.vazio{color:var(--muted);font-size:14px;margin-top:12px}
details{margin-top:12px}
summary{cursor:pointer;font-weight:600}
.metodo dt{font-weight:600;margin-top:10px}
.metodo dd{margin:2px 0 0;color:var(--ink-2)}
#tip{position:fixed;pointer-events:none;background:var(--ink);color:var(--bg);font-size:13px;padding:6px 10px;border-radius:8px;opacity:0;transition:opacity .08s;z-index:70;max-width:260px}
#tip b{display:block;font-size:15px}

/* ---------- celular ---------- */
@media (max-width:1100px){.inbox.com-info{grid-template-columns:minmax(280px,340px) 1fr}.inbox.com-info .info{position:fixed;right:0;top:54px;bottom:0;width:min(340px,100%);z-index:40;box-shadow:var(--sombra)}}
@media (max-width:820px){
  .inbox,.inbox.com-info{grid-template-columns:1fr}
  .inbox.com-chat .lista{display:none}
  .inbox:not(.com-chat) .chat{display:none}
  .voltar{display:inline-grid}
  .topo nav a{padding:7px 9px}
  .topo .nome-eu,.conexao .txt{display:none}
  .chat-topo .acoes .btn .txt{display:none}
  .msg{max-width:88%}
  .grid2{grid-template-columns:1fr}
  .kpi.hero{grid-column:1/-1}
  .pagina .wrap{padding:20px 16px 48px}
}
@media (max-width:480px){.topo .marca b{display:none}.topo{gap:6px;padding:0 8px}.topo nav{margin-left:0}}